Privacy Policy

Effective Date: July, 2025

Introduction

BOI Blinds & Drapes (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.boiblindsanddrapesmiami.com, contact us for consultations, or engage our services.

Business Contact Information:
BOI Blinds & Drapes
270 NE 60th St, Miami, FL 33137
Phone: (305) 359-6022
Email: sales@britosdoliva.com

By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Request a free consultation or estimate
• Contact us via phone, email, or contact forms
• Schedule an appointment for in-home measurements
• Place an order for our products or services
• Sign up for newsletters or promotional communications
• Interact with us on social media platforms

This information may include:

• Contact Information: Name, email address, phone number, mailing address
• Project Details: Property address, room dimensions, design preferences, budget information
• Payment Information: Credit card details, billing address (processed securely through our payment processors)
• Communication Records: Records of your inquiries, service requests, and customer support interactions

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Location Data: General geographic location based on IP address
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies

1.3 Information from Third Parties

We may receive information about you from:

• Social media platforms (Instagram, Facebook, Houzz) when you interact with our content
• Business partners and vendors who assist us in providing services
• Lead generation services and marketing platforms
• Public databases and review platforms (Google Reviews, BBB, Houzz)

2. How We Use Your Information

2.1 Service Delivery

• Processing and fulfilling your orders for blinds, shades, drapes, and related services
• Scheduling consultations, measurements, and installations
• Communicating with you about your projects and orders
• Providing customer support and responding to inquiries
• Processing payments and maintaining transaction records

2.2 Business Operations

• Improving our website, products, and services
• Conducting market research and analyzing customer preferences
• Managing our business operations and maintaining records
• Training our staff and quality control
• Warranty administration and repair services

2.3 Marketing and Communications

• Sending promotional materials, newsletters, and special offers (with your consent)
• Displaying targeted advertising based on your interests
• Sharing updates about new products, services, and company news
• Requesting reviews and testimonials

2.4 Legal and Safety

• Complying with legal obligations and regulatory requirements
• Protecting our rights, property, and safety, as well as those of our customers
• Detecting, preventing, and addressing fraud or security issues
• Enforcing our terms and conditions

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party vendors who assist us in operating our business, including:

• Payment processors (credit card processing services)
• Installation subcontractors and technicians
• Shipping and delivery services
• Website hosting and IT service providers
• Email marketing platforms
• Analytics and advertising services
• Customer relationship management (CRM) systems

3.2 Smart Home Integration Partners

When you request motorization or smart home integration services, we may share necessary information with:

• Somfy motor systems
• Lutron, Crestron, and Control4 smart home platforms
• Home automation service providers

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.4 Legal Requirements

We may disclose your information when required by law, legal process, or governmental request, or when we believe disclosure is necessary to:

• Comply with applicable laws and regulations
• Respond to lawful requests from public authorities
• Protect our rights, property, or safety
• Prevent fraud or illegal activities

3.5 With Your Consent

We may share your information for any other purpose with your explicit consent.

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files stored on your device that help us enhance your browsing experience and understand how visitors use our website.

4.2 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements and track ad performance
• Social Media Cookies: Enable sharing content on social platforms like Instagram and Facebook

4.3 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

5. Third-Party Services

Our website may contain links to third-party websites, services, or content, including:

• Instagram feed and social media platforms
• Google Maps for location services
• Payment processing services
• Product manufacturer websites
• Review platforms (Houzz, Google Reviews, BBB)

We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers and data storage systems
• Access controls and authentication procedures
• Regular security assessments and updates
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:

• The nature of the information collected
• Active customer relationships and ongoing projects
• Warranty periods (10-year warranty on products)
• Legal and regulatory requirements
• Legitimate business purposes

When information is no longer needed, we securely delete or anonymize it.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

8.1 General Rights

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal exceptions)
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing in certain circumstances
• Data Portability: Receive your information in a structured, commonly used format

8.2 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

8.3 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: sales@britosdoliva.com
• Phone: (305) 359-6022
• Mail: 270 NE 60th St, Miami, FL 33137

We will respond to your request within the timeframe required by applicable law.

9. Marketing Communications

9.1 Opting Out

You may opt out of receiving promotional emails by:

• Clicking the “unsubscribe” link in any promotional email
• Contacting us at sales@britosdoliva.com
• Calling us at (305) 359-6022

Please note that even if you opt out of marketing communications, we may still send you transactional emails related to your orders and services.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

11. International Data Transfers

Our business primarily operates in the United States. If you are accessing our services from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the “Last Updated” date at the top of this policy
• Notify you of material changes via email or prominent notice on our website
• Obtain your consent if required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

BOI Blinds & Drapes
270 NE 60th St
Miami, FL 33137

Phone: (305) 359-6022
Email: sales@britosdoliva.com
Website: www.boiblindsanddrapesmiami.com

Business Hours:
Monday – Saturday: 9:00 AM – 5:00 PM

14. Consent

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described herein.