Effective Date: July, 2025
Introduction
Welcome to BOI Blinds & Drapes. These Terms of Service (“Terms”) govern your use of our website at www.boiblindsanddrapesmiami.com and the purchase of products and services from BOI Blinds & Drapes (“Company,” “we,” “our,” or “us”).
Business Contact Information:
BOI Blinds & Drapes
270 NE 60th St, Miami, FL 33137
Phone: (305) 359-6022
Email: sales@britosdoliva.com
Business Hours: Monday – Saturday, 9:00 AM – 5:00 PM
By accessing our website, requesting consultations, or purchasing our products and services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.
1. Services Overview
BOI Blinds & Drapes specializes in custom window treatments, including:
- Blinds and shades (roller, zebra, roman, blackout, translucent, screen)
- Custom drapes and curtains
- Plantation shutters (wood and PVC)
- Motorization and smart home integration (Somfy, Lutron, Crestron, Control4)
- Outdoor patio shades and screens
- Professional measurement, installation, repair, and maintenance services
All products are custom-made to order based on your specifications and project requirements.
2. Consultation and Estimates
2.1 Free Consultations
We offer complimentary in-home or virtual consultations to discuss your project needs, take measurements, and provide design recommendations. Consultation appointments are subject to availability and must be scheduled in advance.
2.2 Estimates and Quotes
All estimates and quotes provided are valid for 30 days from the date of issue unless otherwise specified. Prices are subject to change based on material availability, market conditions, and project modifications. Final pricing will be confirmed in writing before production begins.
2.3 Accuracy of Measurements
While we take great care to ensure accurate measurements, you are responsible for verifying all dimensions before approving production. Once you approve the measurements and specifications, changes may result in additional fees or delays.
3. Orders and Payment Terms
3.1 Order Acceptance
Your order is not confirmed until we provide written acceptance and receive the required deposit. We reserve the right to refuse or cancel any order at our discretion.
3.2 Payment Schedule
- Deposit: A deposit of 50% is required to initiate production of custom orders
- Final Payment: The remaining balance is due upon completion and before installation
- Installation Payment: Full payment must be received before installation begins unless alternative arrangements have been made in writing
3.3 Accepted Payment Methods
We accept payment via credit card, debit card, check, cash, and bank transfer. Credit card payments may be subject to processing fees.
3.4 Late Payments
Orders not paid in full by the agreed date may be subject to storage fees, interest charges, or cancellation. We reserve the right to suspend or cancel orders with outstanding balances.
4. Custom Manufacturing and Lead Times
4.1 Production Timeline
Custom window treatments typically require 2-4 weeks for production after order confirmation, though timelines vary based on product complexity, material availability, and current workload. We will provide an estimated completion date at the time of order.
4.2 Delays
While we strive to meet all estimated delivery dates, we are not liable for delays caused by circumstances beyond our control, including but not limited to:
- Material shortages or supplier delays
- Natural disasters, severe weather, or other acts of God
- Labor disputes or strikes
- Government actions or restrictions
- Changes or modifications requested by the customer
4.3 Custom Orders
All products are custom-made to your specifications. Due to the custom nature of our products, orders cannot be canceled once production has begun, and deposits are non-refundable.
5. Installation Services
5.1 Professional Installation
We provide professional installation services for all products. Installation is performed by our trained technicians or authorized subcontractors.
5.2 Installation Scheduling
Installation dates are scheduled upon completion of your order and receipt of final payment. We will coordinate with you to arrange a mutually convenient time.
5.3 Site Preparation
You are responsible for ensuring that the installation area is clear, accessible, and ready for our installers. This includes:
- Removing existing window treatments (unless removal service is contracted)
- Moving furniture and valuables away from work areas
- Ensuring safe access to all installation locations
- Providing adequate lighting and power outlets if needed
5.4 Installation Conditions
We reserve the right to postpone installation if site conditions are unsafe or unsuitable, including structural issues, electrical problems, or inability to access installation areas.
5.5 Rescheduling
If you need to reschedule an installation appointment, please provide at least 48 hours notice. Late cancellations or no-shows may be subject to rescheduling fees.
6. Warranty
6.1 Product Warranty
We stand behind our products with a comprehensive 10-year warranty covering manufacturing defects and workmanship under normal use conditions. This warranty includes:
- Defects in materials and construction
- Hardware failures under normal use
- Manufacturing errors
6.2 Warranty Exclusions
The warranty does not cover:
- Normal wear and tear or fading due to sun exposure
- Damage caused by misuse, abuse, or improper care
- Damage from accidents, pets, or natural disasters
- Alterations or repairs made by unauthorized parties
- Products not installed by BOI Blinds & Drapes or authorized installers
- Color variations in natural materials like wood
6.3 Motorization and Electronics
Motorized components and electronic systems are covered by the manufacturer’s warranty, typically 2-5 years depending on the brand. We will assist in facilitating warranty claims with manufacturers.
6.4 Making a Warranty Claim
To make a warranty claim, contact us at (305) 359-6022 or sales@britosdoliva.com with proof of purchase and description of the issue. We will evaluate the claim and provide repair, replacement, or refund at our discretion.
7. Returns, Cancellations, and Refunds
7.1 Custom Products
Due to the custom nature of our products, all sales are final once production has begun. Deposits are non-refundable after measurements are taken and orders are placed.
7.2 Cancellation Policy
Orders may be canceled before production begins, subject to a cancellation fee to cover consultation time, measurements, and administrative costs. Once production has started, orders cannot be canceled.
7.3 Product Defects
If your custom product arrives with manufacturing defects or does not meet the agreed specifications, we will repair or remake the product at no additional cost. You must notify us within 7 days of installation.
7.4 Color and Fabric Variations
We make every effort to accurately represent colors and fabrics. However, actual colors may vary slightly from samples or digital images due to lighting, screen settings, and material variations. These variations do not constitute grounds for return or refund.
8. Maintenance and Care
8.1 Care Instructions
We provide care instructions for all products at the time of installation. Proper maintenance is essential to preserve the appearance and functionality of your window treatments.
8.2 Maintenance Services
We offer professional maintenance and cleaning services for an additional fee. Regular maintenance can extend the life of your window treatments and is recommended for motorized systems.
8.3 Repair Services
We provide repair services for products purchased from us, whether covered under warranty or not. Repair costs will be assessed on a case-by-case basis.
9. Smart Home Integration
9.1 Compatibility
We offer motorization and smart home integration with systems including Somfy, Lutron, Crestron, and Control4. Compatibility depends on your existing home automation setup.
9.2 Third-Party Systems
Integration with third-party smart home systems is subject to the terms and conditions of those platforms. We are not responsible for changes, updates, or discontinuation of third-party services.
9.3 Technical Support
We provide initial setup and configuration support. For ongoing technical issues with smart home platforms, you may need to contact the manufacturer or system provider directly.
10. Intellectual Property
10.1 Website Content
All content on our website, including text, images, logos, designs, and photographs, is the property of BOI Blinds & Drapes or used with permission. You may not copy, reproduce, or distribute any content without written permission.
10.2 Trademarks
BOI Blinds & Drapes and associated logos are trademarks of our company. Third-party brand names and logos (Somfy, Lutron, Crestron, Control4, etc.) are property of their respective owners.
11. Limitation of Liability
11.1 Service Limitations
To the maximum extent permitted by law, BOI Blinds & Drapes shall not be liable for any indirect, incidental, consequential, or punitive damages arising from:
- Use or inability to use our products or services
- Delays in delivery or installation
- Product defects or failures
- Loss of profits, revenue, or business opportunities
11.2 Maximum Liability
Our total liability for any claim related to products or services shall not exceed the amount paid by you for the specific product or service giving rise to the claim.
11.3 Property Damage
While we take precautions to protect your property during measurement and installation, we are not liable for pre-existing damage, hidden defects in walls or windows, or damage resulting from structural issues beyond our control.
12. Indemnification
You agree to indemnify and hold harmless BOI Blinds & Drapes, its employees, contractors, and agents from any claims, damages, or expenses arising from:
- Your breach of these Terms
- Your misuse of products or services
- Inaccurate information provided by you
- Your violation of any applicable laws or regulations
13. Privacy and Data Protection
Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you consent to our privacy practices as described in the Privacy Policy.
14. Dispute Resolution
14.1 Governing Law
These Terms are governed by the laws of the State of Florida, without regard to its conflict of law provisions.
14.2 Jurisdiction
Any disputes arising from these Terms or your use of our services shall be resolved in the state or federal courts located in Miami-Dade County, Florida.
14.3 Informal Resolution
Before initiating legal action, you agree to contact us to attempt to resolve any disputes informally. Please contact us at sales@britosdoliva.com or (305) 359-6022.
15. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
16. Entire Agreement
These Terms, together with our Privacy Policy and any written agreements or quotes, constitute the entire agreement between you and BOI Blinds & Drapes regarding your use of our services and supersede any prior agreements or understandings.
17. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms. We will update the “Last Updated” date at the top of this page when changes are made.
18. Contact Information
If you have questions or concerns about these Terms of Service, please contact us:
BOI Blinds & Drapes
270 NE 60th St
Miami, FL 33137
Phone: (305) 359-6022
Email: sales@britosdoliva.com
Website: www.boiblindsanddrapesmiami.com
Business Hours:
Monday – Saturday: 9:00 AM – 5:00 PM
19. Acknowledgment
By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
